Help and frequently asked questions

Click “Open an account”, enter your name, email and a strong password, then confirm your email address using the link you receive. Your account and IBAN are created immediately.

It is a security measure: until the address is confirmed, signing in is not possible. The link is valid for 24 hours and can only be used once.

In your client area under “My bank details”: you can view them, download them as a PDF or have them sent to you by email. They are also sent when the account is opened.

You enter the amount and the destination, then type the 6-digit code sent by email. The code expires after 10 minutes and the number of attempts is limited.

Check your spam folder, then request a new link or code after the waiting time shown on screen. If the problem persists, contact support.

On the sign-in page, click “Forgot your password?” and enter your email address. If it is recognised, you receive a link valid for 60 minutes to choose a new password.

Simulate your loan on the site, create your account, then submit your application from your area: the agreement is shown, you sign it online and it is stored in “My contracts”.

As soon as the bank accepts your application, the principal is credited to your account, once only, and a receipt is sent to you by email.

Application fees and the rate are shown in the simulation and repeated in the agreement before you sign.

Your passwords are protected, access is limited and sensitive actions are logged. See the legal information for details.